On people who ignore your invitation for coffee

They probably haven’t had to build networks outside of their home town, school and family who have connected them to opportunities.

They probably haven’t tried to branch out of a skill set or industry they already are connected in.

They probably don’t understand that even if they can’t do something like hire you, that just spending some time over a coffee, perhaps sharing a suggested connection or some insight, is so incredibly helpful too.

They probably don’t understand that taking the coffee invitation is a clear sign that generosity is a part of their character, and ultimately someone you’ll always hope to do a good turn.

They probably aren’t worth worrying about.

Being ignored sucks, but chasing people who lack empathy and generosity is even worse.

How do I know this? Because I have lovely, privileged, smart and powerful friends who I watch ignore invitations because they don’t get it, and have never needed to get it. I hope they will get it one day, and I hope, in the meantime, whoever is sending those invitations is moving right along without losing too much sleep.

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The online shopping experience – is it really better?


I think I kind of just accepted that online shopping is convenient because that’s what we’re told.

Except I’ve recently moved offices and am no longer in a convenient location with the florist for the last minute present, or the dry cleaner for the drop off and pick up between the car park and office. And now I’m finding I have to find ways to get these services in ways that are out of hours and to sacrifice major chunks of weekend time to go somewhere, rather than just 5 minutes in the work day.

And online seems the perfect solution – except it isn’t.


In the first scenario of physically going to the shop, yes I am limited by time and location, but I get what I see, I get it right then and there, and I don’t have to fill out forms. I just exchange some money. It’s so simple. A 15 minute transaction.

But online – my god, it’s never simple! You have to find the item that kind of resembles what you probably would have asked for in real life, and agonise over the photos so you get something you’ll actually like when you see it in real life. And then you have to fill out at least 2 forms of payment details and delivery details. And then you have to work out your availability to accept the delivery (typically in business hours) and have to hold out for enjoying the item you have already paid for. For convenience, there seems to be an awful lot of pre-planning required, hard decision making, form filling-out, and waiting…

Is online shopping really that good? Or is it just the line we’ve been told? Is the truth that online shopping fixes overhead costs for businesses, but for customers, it doesn’t fix much at all?

This isn’t one of those posts where I have the answers. This is just a question that I am asking. And I think it raises some valid points about customer experience when online shopping isn’t really that convenient, and yet it seems to be the model so much is based on for ‘great customer experiences’. Not to say that shopping in physical spaces is the answer either. I just don’t think we’ve found the answer yet, and think this is a ripe space for some constructive dissatisfaction.

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Sarah Miller 101357451 Assessment 2

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Typography action in 1900-1910

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